If you’ve decided that it’s time to hire an answering service to improve your productivity and make your customers happier, congratulations — you are making a smart business investment. Now that you’ve made the decision, you may be wondering just which calls you should turn over to the answering service, or which features you should opt for in your monthly plan.
For example, are your customers complaining about long hold times during business hours? Or are they frustrated that they can’t reach a business representative after hours?
Do you want your callers to speak with a live receptionist each and every time they call, or is it acceptable for them to be directed to a clear and concise voicemail prompt for routine matters?
Also, remember that answering services can do so much more than answer your calls. Would it be helpful for an answering service to assist you with business matters such as scheduling appointments, or perhaps registering attendees for an event? Or take e-commerce orders? Answering some of these questions about when and how an answering service would best help you is the next step to choosing the right answering service for your specific needs.
Take this 8-question free assessment to help pinpoint which answering service options will provide the best boost for both your productivity and your customer’s satisfaction.
You’re on your way to ensuring that you’ll be receiving the support you’ve been needing to grow your business and that your customers are attended to professionally and promptly, 24/7, 365 days a year.
At Voice Link of Columbus, Inc., we support you in your decision to hire an answering service and would be happy to talk with you about your specific questions and needs. Request information online or call us at (800) 262-2799 for a free consultation. We also offer a one-month free trial. At Voice Link of Columbus, Inc., we are committed to providing live answering services that exceed your highest expectations.