Voice Link Blog


How Answering Services Help HVAC Techs Keep Their Cool In Georgia

Posted by Joann Fussell on Mar 6, 2017 8:00:00 AM

It’s that time of year when we switch from heating our homes to cooling them, and some of us are unpleasantly surprised to find our air conditioning system isn’t functioning properly. No doubt it’s a busy time for Heating, Ventilation, and Air Conditioning businesses. And when a customer calls an HVAC business, they want to hear two things: 1) a live, not recorded, voice saying, “Hello, how may I help you?” and 2) “Yes, we certainly can help you!”

If customers don’t hear those two things on their first call, they’re likely to hang up and call the next HVAC provider. It’s a competitive business, and many HVAC companies operate with limited staff and resources. It’s tough to answer each call, especially when a technician is in the middle of a job or it’s after-hours. Live answering services make it possible for them to never miss another call or a business opportunity.

The receptionists at a live answering service understand the demands HVAC workers face and can provide friendly, prompt customer service, 24/7. Live answering service receptionists can:

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Take This Quiz To Determine When An Answering Service Would Help You The Most

Posted by Joann Fussell on Mar 1, 2017 9:40:06 AM

If you’ve decided that it’s time to hire an answering service to improve your productivity and make your customers happier, congratulations — you are making a smart business investment. Now that you’ve made the decision, you may be wondering just which calls you should turn over to the answering service, or which features you should opt for in your monthly plan.  

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Why Solopreneurs Need An Answering Service

Posted by Joann Fussell on Feb 27, 2017 8:00:00 AM

An article in Forbes recently reported that the number of solopreneur or freelance workers grew to 55 million Americans last year, which is 35% of the U.S. workforce. The trend is expected to increase to half the US workforce, or 75 million, by 2020.

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What Are Your Phone Calls Really Costing You?

Posted by Joann Fussell on Feb 24, 2017 8:00:00 AM

The cost of your business’s phone calls extends well beyond what you see on a monthly billing statement. To truly calculate the impact phone calls are having on your bottom line, you need to look beyond how many minutes you log to the bigger picture. What are your phone calls costing you when it comes to time, money, and growth?

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How Does a Live Answering Service Manage My Calls & Messages?

Posted by Joann Fussell on Feb 20, 2017 12:00:23 PM

Answering services, or call centers, have come such a long way from the old days of operator switchboards that it’s easy to get wrapped up in just how many ways businesses can benefit from today’s advanced options. But it’s also useful for anyone who’s considering hiring an answering service to start with the basics by asking, “How does it work?”

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Is Your Business A Perfect Fit For An Answering Service?

Posted by Joann Fussell on Feb 13, 2017 8:00:00 AM

One of the most common questions business owners ask when considering whether or not to hire an answering service is, “Do other businesses in my industry have answering services? And does it really benefit them?”

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Does Your Answering Service Meet This Criteria?

Posted by Joann Fussell on Feb 6, 2017 12:13:30 PM

Answering services these days make a lot of claims, just like any business that’s trying to sell their services. But not all answering services are alike, and, unfortunately, not all are reputable. Most telephone answering services are good at telling you how good they are, but they’re not able to prove—or disprove—it until you’re weeks or months deep into a contract.

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How Answering Services Help Educational Institutions Excel

Posted by Joann Fussell on Jan 31, 2017 9:18:47 PM

The administration and admissions offices at colleges and universities are as busy as the school’s libraries during finals week—but not nearly so quiet.

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How Lawyers Gain New Clients At “Hello”

Posted by Joann Fussell on Jan 20, 2017 8:00:00 AM

When current or potential clients call a law firm, they expect to speak with an attorney or at least someone representing the practice. But without a doubt, lawyers are busy with client meetings and court dates, and answering each and every call just isn’t always possible. So how do the most successful lawyers keep up with the demands of their practice and handle what may be an overwhelming number of calls? They deliver two key customer service practices for each and every client:

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How Colleges Are Using Answering Services To Help Students

Posted by Joann Fussell on Jan 16, 2017 8:00:00 AM

It’s that time of year when high school seniors are anxiously waiting for acceptance letters from colleges and universities. Meanwhile, the administrative staff at these colleges are working tirelessly to keep up with the mound of applications. On top of that, their phones are usually ringing off the hook with expectant students or parents calling to verify that all their paperwork is in order.

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