Rules have changed when it comes to how consumers choose products and remain loyal to those brands. Online reviews on social media and sites like Yelp or Google are influencing today’s consumers just as much as word-of-mouth referrals from neighbors and friends. With the heightened competition, you’d think that consumers might expect companies to say yes to any and all requests. That may be true, but of course, it’s not realistic, either.
In the real estate business, each and every phone call is important. Whether it’s a buyer ready to make an offer, a seller ready to accept one, or anything in between, each call is key to keeping business thriving. Not to mention, clients expect agents to be professional and organized enough to answer each call, regardless of the time they make their call.
Many service providers or small business owners think they can rely on their cell phones to manage their calls and that they don’t need an answering service. This is true especially for people who run their own business solo, such as HVAC contractors, plumbers, property managers, or entrepreneurs just to name a few.
Today’s patients expect personal customer service and quick answers to questions about their medical concerns. They are quickly frustrated if their call is put on hold, or if they receive voicemail when calling a healthcare practice. In fact, a survey by the Consumer Reports National Research Center revealed that 75% of those polled said the most irritating customer service experience is when they “can’t get a live person on the phone.” This is especially true when they are calling a medical provider.
Property managers are constantly juggling many tasks. If they’re not showing apartments, condos or houses to potential renters, they’re responding to calls from tenants who are requesting maintenance. Or they are making arrangements with service providers such as landscapers, painters, and plumbers.
According to the National Funeral Directors Association (NFDA), people are expanding their concepts of how they want to honor their loved ones with end-of-life services. As a result, trends in the funeral industry are changing and becoming much more consumer-centric than they’ve been in the past. Here are three major trends that funeral home directors are addressing:
Funeral homes directors and staff members have a great responsibility for helping family members navigate a most difficult time. Not only are they responsible for helping family members decide on the type and timing of service, they are expected to be the communication hub for all details relating to the deceased loved one’s services.
You can always bet that at the Masters golf championship in Augusta, Georgia, there are quite a few attendees who are wondering how they’re going to cover their phone calls while there. Cell phones, beepers, and other electronic devices are strictly prohibited on the grounds at all times. In fact, having a cell phone on the grounds can get you banned from the Masters for life.
Answering services are proving to be an invaluable tool for healthcare providers of all types. Physicians, dentists, home health care workers, medical equipment suppliers, and hospice nurses are just some of the providers who rely on 24/7 call answering to keep up with patient communications. Patients often don’t realize they’re talking with a receptionist at an answering service. They assume they’re talking to an employee in the office or an on-call staff member.
If you work in the healthcare industry, you know how imperative it is to protect your patients’ health information (PHI) in compliance with the Health Insurance Portability and Accountability Act (HIPAA). Even if a PHI breach is unintentional, your practice can be fined up to $1.5 million. It goes without saying that it is absolutely necessary that you and your staff are HIPAA compliant — and this includes your call answering service.