Voice Link Blog


4 Ways Express Messaging Helps People Communicate

Posted by Joann Fussell on Jun 28, 2017 4:44:15 PM

Have you ever become bogged down when trying to gather and maintain email or phone lists for a group or organization you’re part of? Or have you ever gotten overwhelmed by group texts?

Let’s face it, communicating to a large group of people—whether it’s for work or play—can be time-consuming and frustrating. But express messaging is changing that.

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What Is Express Messaging, And Do I Need It?

Posted by Joann Fussell on Jun 26, 2017 6:05:44 PM

Express messaging is the new way to keep any group of people informed, safe, and connected. It can be used to instantly send alerts, reminders, and notifications to predetermined groups of people in any organization, town, business, school, or community. The automated message-sending platform distributes your information in real time, using your choice of text, email or automated calls.

Express Messaging is easy, reliable, effective and highly cost effective, and the process is simple. You choose your audience by selecting a pre-defined group or an area on a map. Then you type your message and simply hit send. Everyone in your group messaging system will receive the message instantly and then has the option to send a confirmation receipt notification.

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How The Best Answering Service Receptionists Support Small Town Funeral Directors

Posted by Joann Fussell on Jun 21, 2017 8:00:00 AM

Being a funeral director in a small town comes with an extra set of challenges. Any funeral director is called upon to offer attentive and professional care whenever a family is grieving a loved one. Calls and requests come in at any time of the day or night, and small town funeral directors, in particular, may feel personally responsible for responding to each one.

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How Answering Services Give Order-Entry Based Businesses The Competitive Edge

Posted by Joann Fussell on Jun 14, 2017 8:00:00 AM

Many businesses, such as florists or online retailers, rely on taking and placing orders by the phone or by email to generate revenue. But processing those orders while also interacting with customers who may be in the shop or on another line is often difficult.

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6 Winning Phrases For Customer Support - Part II

Posted by Joann Fussell on Jun 8, 2017 8:00:00 AM

As we discussed in 6 Winning Phrases For Customer Support - Part I, clear and consistent communication is the foundation of great customer service.

When your customers are confident they’ll be taken care of by a friendly and competent customer support representative, they feel valued and much are more likely to remain loyal to your service or product.

The key is in the art of communication, so here are 3 more proven phrases to help you win over customer satisfaction.

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6 Winning Phrases For Customer Support - Part I

Posted by Joann Fussell on Jun 5, 2017 9:21:20 PM

Consistent and clear communication is the bedrock to great customer service. When your customers know they’ll be greeted by aattentive, competent representative of your business during each interaction they feel more confident in your brand.

Sometimes it helps to have just the right phrases in your pocket to give your customer support that more personable touch. Here are the first 3 of the top 6 phrases that can rise you to the cream of the crop when it comes to customer communications.

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3 Ways Answering Services Help Colleges Communicate With Students

Posted by Joann Fussell on May 30, 2017 10:42:47 AM

There’s a growing trend for both small and large colleges or universities to turn to answering services to meet their communication needs. Current and prospective students expect educational institutions to respond to their questions quickly and professionally, but it’s often just not possible for administrative staff to manage the heavy volume of calls.

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How Answering Services Help Colleges Earn An A+ For Student Support

Posted by Joann Fussell on May 23, 2017 8:00:00 AM

Administrative staff members at colleges and universities are hopping this time of year, answering calls about graduation or new student admissions. Their phones are ringing so often that they very likely feel like they’re flunking in the “keep up” department.

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Understanding Virtual Assistants — What They Do And How To Find The Right One

Posted by Joann Fussell on May 17, 2017 8:00:00 AM

If you’ve ever googled “how to hire a virtual assistant,” chances are good that the results left your head spinning. Results range from how to hire assistants overseas in the Philippines or India, to solo freelance receptionists, to virtual assistants at established call centers. It may seem hard to sift through the options, but a few key concepts can help you clear the path to find the right virtual assistant for you.

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Free Checklist Makes Choosing An Answering Service Easier

Posted by Joann Fussell on May 12, 2017 8:00:00 AM

We all know how true it is that clear and consistent communication is the foundation of a positive business-customer relationship. Good communication builds trust, and customers who trust a company are much more likely to become loyal, long-term customers who refer the product or service to others.

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