It’s becoming increasingly common for medical practices to outsource their calls to answering services in order to provide quick and consistent patient communications. However, an answering service that routinely puts patients on hold for long periods of time, makes mistakes in recording information or isn’t consistently HIPAA compliant damages a practice’s reputation. Such practices of poor customer service also frustrate patients and too often propels them to start searching for a new medical provider.
Today’s patients are quickly frustrated if their call is put on hold, if they are shuttled to complicated voicemail prompts, or if the receptionist makes mistakes or is rude. In fact, a recent study by Invoca shows that after a negative phone experience with a business 74% of people are likely to choose another business and 70% are likely to complain to friends and family.
On the other hand, the right answering service can help a healthcare practice thrive by saving the staff time while also making patients happier with personal and prompt responses.
At Voice Link of Columbus, Inc., we know that choosing an answering service to partner with your practice can be tricky. We know because Voice Link’s owner, JoAnn Fussell, has been there, and her experience led her to create the answering service she wasn’t able to find when she was working in the medical field. Her experience with low-quality, overpriced answering services gave her all the information she needed for exactly what she wanted in a service, which inspired her to launch Voice Link to meet the unique needs of healthcare practitioners.
Voice Link’s free eBook, The Quick & Complete Guidebook To Choosing A Medical Answering Service Provider, includes all the information JoAnn learned and will tell you what you need to know about evaluating and choosing an answering service for your practice. You’ll learn:
- The key performance standards to look for.
- Red flags to watch out for.
- How to tell if an answering service is truly HIPAA compliant.
- What you should expect from the best answering services.
- How to find the best answering service for your practice.
You don’t run your medical practice based on trial and error, and finding the right answering service shouldn’t be handled that way either. Click here to receive your free eBook, The Quick & Complete Guidebook To Choosing A Medical Answering Service Provider, and you’ll be on your way to finding the best answering service for your specific healthcare practice.
If you’d also like to learn more about how a compassionate, live answering service can serve your practice, contact Voice Link of Columbus, Inc. Customized communication solutions, secure HIPAA/HiTech messaging, and appointment scheduling will save you time and money while optimizing patient care. Request information online or call us at (800) 262-2799 for a free consultation.