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How Express Messaging Helps Utility & Power Companies ‘Keep The Lights On’

Posted by Joann Fussell on Aug 31, 2017 8:00:00 AM

light-1603766_960_720.jpgWe’ve all been there. During a storm or even sometimes without reason, the power goes out. If there’s a direct correlation, such as heavy winds or inclement weather, we wonder how long we’ll be without power and how we’ll go about managing the tasks that require electricity, such as working, cooking, or charging electronic devices.

As the minutes pass, our anxiety grows. Many of us attempt to call our utility company but usually to no avail. We may be prompted to leave a message which we’re pretty sure won’t be returned, or are put on hold for a frustratingly long amount of time. We’ve been left–literally and figuratively—in the dark.

It doesn’t have to be this way.

There’s a much more proactive way for utility or power companies to reassure their customers during a service interruption, whether it was expected or not, through an efficient and effective service called express messaging.

Express messaging is an advanced yet incredibly easy way to send emergency alerts or non-urgent reminders to any defined group of people—in this case, a power or utility company’s customer base. In the event of a service interruption, for example, a utility company can send a mass message quickly to all affected customers with pertinent information and instructions. Customers elect to receive the messages via text, email, or voicemail.

Utility companies can use express messaging anytime of the day or night to:

  • Send alerts when inclement weather is expected, reminding customers how to prepare and what to do in order to stay safe should they experience a power outage.
  • Send updates during a power outage about when services are expected to return.
  • Send alerts of scheduled brief service interruptions due to upgrading systems.
  • Send alerts or reminders of scheduled service interruptions due to the repair of power lines, etc.

Express messaging is extremely adaptable for any type of mass messaging, and best of all, the system is simple to use, reliable, and affordable. The result is that utility companies are operating more efficiently by communicating more quickly with their customers. In turn, their customers are much happier and less likely to complain about poor service or lack of communication from their utility company, which eases stress on the in-house staff.

Meanwhile, those staff members and the technicians out in the field can stay focused on restoring power so they can accurately claim they do everything possible to “keep the lights on” for their deserving customers.

Voice Link of Columbus, Inc., offers state-of-the-art technology solutions like express messaging 24 hours a day, 7 days a week. Customer by customer, utility by utility, we keep operations running smoothly, 24/7, 365 days a year. We specialize in customer communications and business solutions like express messaging so that you can focus on working as distraction-free as possible.

We offer month-to-month service agreements to meet the needs of any utility company or business regardless of size. Our excellent reputation, expert staff, and customized technology will exceed your expectations. Request information online or call us at (800) 262-2799 for a free consultation.

 

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