It’s that time of year when we switch from heating our homes to cooling them, and some of us are unpleasantly surprised to find our air conditioning system isn’t functioning properly. No doubt it’s a busy time for Heating, Ventilation, and Air Conditioning businesses. And when a customer calls an HVAC business, they want to hear two things: 1) a live, not recorded, voice saying, “Hello, how may I help you?” and 2) “Yes, we certainly can help you!”
If customers don’t hear those two things on their first call, they’re likely to hang up and call the next HVAC provider. It’s a competitive business, and many HVAC companies operate with limited staff and resources. It’s tough to answer each call, especially when a technician is in the middle of a job or it’s after-hours. Live answering services make it possible for them to never miss another call or a business opportunity.
The receptionists at a live answering service understand the demands HVAC workers face and can provide friendly, prompt customer service, 24/7. Live answering service receptionists can:
- Answer all incoming calls
- Deliver messages by preferred method: text, voice, email, pager, etc.
- Schedule appointments
- Dispatch technicians
- Filter urgent and non-urgent calls
- Boosting revenue growth and profitability
- Acting as an extension of your business to reduce the need for additional staff
How and when an answering service works with an HVAC business depends on the service provider’s needs and preferences. The receptionists can act as business’s front desk, eliminating the need for an in-office receptionist. Or they can handle rollover calls when the technician is on a job and can’t answer the phone. Or they can pick up calls that come in after-hours and during holidays.
In addition, answering service receptionists can schedule service appointments and reminders according to the business owner’s priorities and instructions. It’s just one more layer of service that ensures when a customer calls an HVAC business, they hear those two simple yet crucial things — “Hello, how may I help you?” and “Yes, we certainly can help you!” That’s customer service that gives them the confidence they’ve made the right call.
If you want to work more efficiently while also improving customer communications, Voice Link’s answering services, virtual receptionist and call center solutions can help you manage your business needs during peak hours, after-hours, or around the clock, 24/7, 365 days a year.