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How Answering Services Give Order-Entry Based Businesses The Competitive Edge

Posted by Joann Fussell on Jun 14, 2017 8:00:00 AM

buy-686337__340.jpgMany businesses, such as florists or online retailers, rely on taking and placing orders by the phone or by email to generate revenue. But processing those orders while also interacting with customers who may be in the shop or on another line is often difficult.

Consider the florist, for example. While he’s busy in the shop talking with a customer who wants to design a bouquet for delivery to a retirement party, another customer calls to place an order for a funeral service, while yet another calls to order a delivery for a wedding. It’s impossible for the florist to juggle the in-house customer as well as the two customers calling in, so the phone orders are put on hold or go to voicemail.

But putting calls regarding a potential order on hold or letting them go to voicemail doesn’t instill confidence in the customer. More than a third of consumers who are calling to place an order will hang up and move on to another provider if they’re put on hold or sent to voicemail. Missing calls means missing opportunities to sell when the customer is ready to buy, which is a costly risk to take.

As a solution, order-taking based businesses are partnering with answering services to promptly process incoming orders, freeing the business owner and staff to focus on other necessary aspects of running the company. By accessing the business’ website and CRM, experienced answering service operators are able to process orders with real-time product information and friendly customer service. Customers are never left on hold or tempted to hang up and call another provider because they aren’t being attended to. Plus, all phone orders are recorded and available to the business owner anytime.

The customer service representatives at Voice Link of Columbus, Inc. excel at order entry and customer care services and customize each account to suit your company’s specific needs. Customer service representatives provide order taking for clients on a full-time, after hours, or as-needed basis, plus manage event bookings or reservations. Representatives handle your customer service inquiries and order entries regardless of the size or scale of your campaign.

Our professional services include:

  • Live customer service, 24/7, 365 days of the year
  • Provide information about products
  • Take and process orders
  • Manage catalog and product orders
  • Book reservations for seminars or events
  • CRM Management
  • Attend to email inquiries

Voice Link receptionists become an extension of your company and provide customer support 24 hours a day, 7 days a week, giving our clients a crucial customer service advantage over their competitors.

Our professionally trained receptionists and customized order entry services have earned Voice Link of Columbus, Inc. an 82% referral rate. Voice Link offers month-to-month service agreements to meet your unique needs, with no hidden fees. Our excellent reputation, expert staff, and state-of-the-art technology will exceed your expectations. Request information online or call us at (800) 262-2799 for a free consultation.

 

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