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How Answering Services Are Partnering With End Of Life Services

Posted by Joann Fussell on Sep 29, 2016 4:00:00 PM

A loved one’s end-of-life experience is one of the most critical and sensitive times for a family. Every hands-736244_960_720.jpgmoment can feel urgent and tender for all who are involved in a loved one’s passing, and it’s certainly no time to worry about whether or not critical services such as hospice care and a funeral home will be able to quickly and compassionately respond to crucial needs, regardless of the time of day or night.

Those who work in the hospice and funeral industries become an extension of a loved one’s family, and must be available 24/7 to offer empathy and support, answer questions, and make necessary arrangements. Every call is considered urgent in the days or hours before, during, and after a loved one’s death, which is why many end-of-life services are relying on call answering centers to ensure that no call is missed, sent through complicated voice mail prompts, or out on hold for too long.

Live operators, or virtual receptionists, at a call answering service, are trained to listen to clients with empathy—regardless of the time of day or night—and to ask directed questions in order to provide accurate, compassionate answers. Whether the caller is a family member or a representative from a hospice or a funeral facility, the virtual receptionist gathers and relays the crucial information and the action steps that need to be taken.

In the end-of-life industry, each and every interaction with family members is crucial to guiding them through the process, whether that includes the days or weeks of hospice care, bereavement counseling, planning a viewing and open casket service or a memorial celebration of life. During any difficult end-of-life transition of a loved-one, family members deserve nothing less than clear and consistent attention, and partnering with the right answering service makes it possible to fully respect a family’s wishes and requests.

A 24/7 answering service allows hospice providers and funeral directors and their staff to fully focus on providing caring, personal support while the professionally trained call center operators attend to incoming inquiries with equal dedication and attention.

At Voice Link of Columbus, Inc., we believe operators at a live answering service can be the most caring partners in assisting end-of-life services such as hospice agencies and funeral homes. Whether you need to outsource your calls for backup during potentially high call volume times, or for after-hours only, or 24/7, we have multiple service options that we will customize to your priorities and your customers’ needs.

If you are interested in learning more about how we can help you better serve your clients who are coping with a loved one’s pending or recent death, please contact us online or call us at (800) 262-2799 for a free consultation. We are here to support you as you serve families during such a critical time.

 

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