We all know how true it is that clear and consistent communication is the foundation of a positive business-customer relationship. Good communication builds trust, and customers who trust a company are much more likely to become loyal, long-term customers who refer the product or service to others.
In fact, the sweet news is that an estimated 87% of people will share good business experiences with others by word of mouth or on social media. However, the sour news is that an estimated 95% of people will share bad customer service experiences.
So, to focus on building a base of happy customers who will refer products or services to others, businesses in every industry are partnering with answering services to provide prompt and professional customer communications around the clock. An added benefit is that outsourcing calls also allows a company’s staff to focus on more strategic and profitable aspects of the business, such as serving customers in-person or implementing a new sales approach.
However, finding the right answering service to fit your company’s unique needs isn’t always so clear-cut. With numerous answering service companies, each offering different packages, how do you know which one to choose? For example, do you need:
- Automated or live operators, or both?
- A national or locally based company?
- Fixed rate or flexible pricing?
In this free five-point checklist, we’ll get to the heart of the most important qualities an answering service should have to help you decide which answering service is right for you. Click here to download our checklist for free!
The right answering service can make your customers happy enough to refer your service or product by providing consistent, outstanding customer care via phone or email, 24 hours a day, 7 days a week.
Voice Link of Columbus, Inc. has an 82% referral rate, thanks to our customized communication solutions, secure messaging, and appointment scheduling services that save our customers time and money while increasing their customer loyalty. Voice Link offers month-to-month service agreements to meet your unique needs, with no hidden fees. Our excellent reputation, expert staff, and state-of-the-art technology will exceed your expectations. Request information online or call us at (800) 262-2799 for a free consultation.