Winter Storm Benji has delivered a rare snow event to parts of south and coastal Texas, and blanketed a large swath from the Deep South to the Northeast in the season's first snow for many of us. Meanwhile, fires in California continue to spread at alarming rates. Inclement weather and natural disasters understandably bring many businesses to a standstill. Unfortunately, the financial costs can be substantial, and aren't limited to the days the business is actually closed. Getting back up to speed after a disaster is often costly in terms of time and effort, and can seem downright overwhelming to business owners as they calculate the damage to their bottom line.
Having a backup plan in place in case of bad storms, natural disasters, or even illness can save you valuable time and money. A live voice answering service immediately and effortlessly becomes your backup system should you be forced to close the office for a period of time. The friendly, professional receptionists will deliver continuous customer care per your instructions and preferences during and after any unexpected event that would otherwise shut down communications.
For example, when the 2014 ice storm hit Atlanta and made the interstate a life-threatening parking lot, clients of Voice Link of Columbus, Inc. were able to close early so their employees could get home safely. Until they were able to reopen, we answered each client’s calls and instructed their customers not to travel to their office since it was closed due to the weather. And if one of their customers had an emergency during this time we were able to patch the call to their on-call person so they could get immediate help.
On the other hand, during that storm and others like Hurricane Irma, many business owners called who weren’t our current clients and weren’t set up in our system, so we couldn’t help them soon enough.
The key is to have a backup plan in place before disaster hits. However, if you don’t feel you need an answering service beyond just the purpose of having a disaster plan, we have a solution for that.
Voice Link offers an easy, basic plan for which companies pay a flat fee of $20.00 each billing cycle to set up their account and activate our services whenever they need to. It doesn’t matter if they need our services because of a catastrophic storm or because the flu has hit all their employees. They simply forward their calls to us and we charge them for the number of minutes our receptionists spend on their calls.
These clients are not required to use any of our other call answering or telecommunications services, but they can add those to their plan anytime. With the disaster plan in place, clients have peace of mind that their customers are attended to 24 hours a day, 7 days a week.
If you’d like to learn more about how to set up a disaster recovery plan, contact Voice Link of Columbus, Inc. Customized communication solutions, appointment scheduling, and secure HIPAA/HiTech messaging saves you time and money while improving customer relationships.
We offer month-to-month service agreements to meet the needs of any business regardless of size, 24/7, 365 days of the year. Our excellent reputation, expert staff, and state-of-the-art technology will exceed your expectations. Request information online or call us at (800) 262-2799 for a free consultation.