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Does Your Medical Answering Service Offer A Secure Web Portal?

Posted by Joann Fussell on Sep 21, 2017 2:50:03 PM

Patients put a lot of trust in the medical practices they choose for their healthcare needs. That trust has to be earned, and not just when they’re visiting with the doctor or nurse. Patients expect and trust that their medical providers are managing their health information thoroughly and confidentially.

Updated and well-organized patient records are essential for any medical practice, and having real-time access to patient messages and information is a must. A medical answering service equipped with the right web portal technology can be the key to managing these secure communications.

However, some answering services don’t provide a portal for physicians and staff to review or leave messages in real-time, or to change the on-call schedule. In fact, some answering services charge extra fees for any changes to scheduling, but they shouldn’t.

Medical answering services should provide all their healthcare practices with a web-portal that enables physicians and staff members to communicate easily. A web portal should provide secure communication features that a medical office can benefit from in real time, such as:

  • Staff members can see the messages that the medical answering service has taken.
  • The medical office staff can see the notes the physician added to each message.
  • The staff will also have the ability to send the physician secure messages from the web-portal.
  • A physician or staff member is able to add to or change the on-call schedule.

Secure web portals are essential for any healthcare business that handles patient information, such as:

  • Hospitals
  • Clinics
  • Physicians’ offices
  • Dentists
  • Dermatologists
  • Medical Suppliers
  • Hospice
  • Home Health Care

Voice Link of Columbus, Inc., provides each medical practice a secure web portal in connection with our HIPAA compliant secure messaging app. The web browser enables you to securely view messages from the answering service or co-workers for fast, reliable, and convenient communication.  

Voice Link was started nearly 30 years ago in Columbus, Georgia, to address the need our founders personally saw and felt for exceptional answering services for the medical field. In fact, we now consider ourselves leaders in the industry for professional medical answering service solutions. We even wrote an eBook about how to find the best live answering service to help you manage and grow your practice, and you can download it for free here.

Voice Link of Columbus, Inc., offers state-of-the-art technology solutions and personalized customer service  24 hours a day, 7 days a week, 365 days a year. We offer month-to-month service agreements to meet the needs of any practice or business regardless of size. With an 84% referral rate, our excellent reputation, expert staff, and customized technology will exceed your expectations. Request information online or call us at (800) 262-2799 for a free consultation.

 

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